How do I check the status of my order?
When your order has shipped, you will receive an email notification and tracking if you have supplied us with an email address along with your order. We also offer order tracking online at: KaVo Order Tracking
. Note, all orders are entered and tracked with the use of a dealer generated purchase order. How do I submit a bundle order?
Bundle orders offer significant cost savings and can be submitted via fax or email; however, please ensure that you attach proof of purchase of a delivery unit/chair along with the ender-user’s name and address. To protect your customer’s privacy, you may “white-out” or “blacken” pricing information How do I submit an order for Electrotorque Plus/TLC tubing?
Before our customer service team can process an order for accessory tubing, we need to check the status of the end-user’s warranty. So that this can be carried out, please include the serial number of the unit with your purchase order request. Units carry a 3 year warranty, and defects in tubing during this window of time can be refurbished/replaced free of charge by our repair team. I need a copy of my invoice.
Invoice copies are mailed out the day goods ship from our warehouse. If you need an additional copy, please contact customer service at 888-ASK-KaVo or submit your request via email firstname.lastname@example.org
. Please supply your original purchase order or KaVo generated order number to honor this request. Do you have any current promotions?
Any current promotions are listed at: KaVo Promotions How do I redeem my free goods?
Please complete a KaVo Free Goods
request, now available online. You may also download the current promotions
which includes a redemption form and submit along with your dealer generated invoice, via fax 704-927-0816 or email email@example.com
. Please allow between 4-8 weeks for the receipt of your free goods. Please note incomplete free good requests will remain on hold within customer service until appropriate information/documentation is received.What is KaVo's return policy?
Prior approval must be obtained before merchandise is returned for credit or exchange. Merchandise that is less than (9) months from date of sale and still manufactured will be accepted for credit. Shipment of returned merchandise is customer’s responsibility. Merchandise out of warranty may be returned for repair, not for credit. Kavo will not accept returns on products with retail price less than $25.00.
Merchandise will be credited at the lower of market or purchase price. Merchandise retruned in the original, unopened contained and accompanied by the invoice number and date of purchase will be subject to a minimum 15% ($5.00 minimum) restocking charge in addition to any charges for reconditioning or repackaging. Used products are not acceptable for return. Where do I find product literature?
Product literature can be downloaded at: KaVo Brochures
. Can you please send me a KaVo Service Box?
If you need a protective shipping box for your handpiece service needs, complete the KaVo Service Box Request Form
online. What is KaVo's mailing address?
I need to send something back for repair/credit.
11729 Fruehauf Dr.
Charlotte, NC 28273