Handpiece Repair
KaVo is pleased to announce an expedited handpiece service process, with improved turnaround time on handpiece repairs. For the fastest processing, we encourage you to submit your
handpiece service request electronically.
How it works
- Call your authorized KaVo dealer for a repair (purchase) order number
- Fill out the handpiece service request form and submit online to KaVo
- Print two copies of the request form- one for your own records and one to include with your shipment
- If claiming warranty, enclose a copy of dealer invoice
- Request a Free KaVo Returns Box and place handpiece(s) and a copy of the service request forms in the box before sending to KaVo.
Available service options for your handpieces
Warranty Repair: All warranty claims must include valid invoice. Please include copy of invoice with your shipment.
Limited Repair - 90 Day Warranty:A limited repair includes cleaning, diagnostic testing and repair to meet KaVo specifications. If an overhaul is needed, the dealer will be notified.
Complete Overhaul - 1 Year Warranty:An overhaul includes meticulous cleaning and refurbishing of internal handpiece components to that of "new" product performance. The overhauled handpiece will carry a 1 year warranty. An overhaul may result in change of serial number.
If you have any questions, KaVo Tech Support is available to help:
8 am - 6 pm, Monday - Friday EST.
Call Toll-free: 1-888-275-5286 Option #2
Or Email:
techservice@kavo.com